Web Strategist Jeremiah Owyang recently wrote about some of the latest social media ‘reversals’ experienced by companies, and has previously published a chronology of, companies that were blind-sided by the internet, they didn’t understand the impacts of the power shift to the participants, or how fast information would spread, or were just plain ignorant. Damage…
Social Media Governance recently released a list of 106 social media policies that can be drawn on, including nearly thirty from government (including the APSC’s Circular 2008/8: Interim protocols for online media participation). A lot of Australians now use social media – including staff in your Department, your customers and clients and many of your…
How would it change the management of your website if anyone could make an unmoderated public comment about any page at any time – totally outside your control? How would your Minister and senior management respond if people could freely critique your content, pointing out any errors or misleading statements or airing their complaints (and…
Various research reports have indicated that at least 50% of Australian internet users participate in social networks. Forrester’s Groundswell profiling tool suggests that 23% of Australians aged 18+ actively create content online; 31% are ‘critics’, providing comments and feedback online; and 50% are ‘joiners’ of social networks, forums and online groups. So should we expect…
Jeff Bullas has written a fantastic post, 28 Reasons Why The CEO Is Afraid Of Social Media, which lists many of the reasons given by organisations when resisting getting involved with online social media. While he’s followed up with another great post addressing many of these concerns, 9 Ways To Convince The CEO To Use…
Government by nature is risk-averse. There’s very good reasons for this, as many decisions made by the government are life-influencing for large numbers of citizens. For example, a simple policy change can have widespread, even catastrophic effects on certain groups in the community. Equally, bold sweeping changes can have significant political impacts, not always to…
Sometimes it is difficult for those of us who are new to the public sector to really appreciate the scope of the changes required to transition government institutions and cultures from a 1.0 to 2.0 mentality. It’s not simply a process of mandating a directional change from political levels (though this is an important and…
A group of students from Penn State University have developed a methodology for assessing the personal risk to privacy when participating in online social media. It’s an interesting attempt to quantify objectively the risks for individuals and could be a useful starting point for government departments to help their staff understand the impacts of their…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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