I’m on a bit of a social media kick this weekend due to all the fantastic resources I’ve found on the topic in the last several days. I wanted to flag a couple of these in particular that I found useful, and may be useful for others. My first great find was a CIO magazine…
An interesting article was released in the Yale Journal of Law & Technology earlier this year discussing a view that government should focus on providing usable data online rather than full-blown websites. Titled Government Data and the Invisible Hand , the premise was quite simply explained in the abstract: Rather than struggling, as it currently…
I’ve previously blogged about the impact of the online channel on Barack Obama’s campaign and how it contributed significantly to his nomination as the Democrat presidential candidate. There have also been broader implications for the US government scene, as captured in a Pew report released last week. Pew has been one of my favourite commentators…
Last year my agency participated in the Global Intranet Survey for the first time. The report from the survey has proven very useful in our intranet planning and given me a number of ideas that we’ve been able to apply in the ongoing management of our intranet. The survey is on again this year, we’re…
As the business manager of my agency’s website and intranet I see it as part of my responsibility to understand what is happening in the medium and use the same tools being used by our website audience. It’s similar to the concept of walking 1,000 miles in another person’s shoes. For instance, this blog. One…
Google looks to be entering the market Hitwise and Neilsen are already competing in – audience tracking online, as reported in the Wall Street Journal, Google to Offer a Tool To Measure Web Hits. This differs from web log reporting in that it tracks website visitors across different websites to provide a behavioural picture of…
Universal McCann have completed some excellent research on social media use based on a sample of 17,000 users across 29 countries. The latest wave was completed in March 2008. The key findings were that blogs and online videos have gone mainstream and are tools that organisations need to consider within their marketing and communications mix….
Techcrunch has provided A Peak Inside Google’s Gmail Usability Lab. It’s an interesting look at how one of the most web-savvy companies in the world conducts usability testing. It is not much more sophisticated than Centrelink’s usability lab in Adelaide or Immigration’s lab in Canberra.
In Development has linked to A report on the progress of New Zealand e-government. This is the first official report from the NZ government on egovernment since 2004. From a quick look I’d say it is doing reasonably well. They’ve done a lot to understand what citizens need and address this in clear and simple…
My agency spends a lot of money learning about our customers with the goal of identifying how to provide them with better services. These research processes quite often lead to huge presentations full of statistics that attempt to explain customer intentions and motivations. If you have a maths bent, these presentations speak very loudly –…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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