I’ve been fortunate enough to have a QLD government department share with me the results of a survey they held following a large scale Yammer trial. They have also allowed me to share the (anonymised) results more widely (see below). The survey responses paint an interesting picture as to why and how public servants would…
Commoncraft, one of my favourite instructional video developers, has created a new video on Social Media and the Workplace. In about four minutes it provides an excellent summary of how social media can be used to address reputation issues, provide customer service and otherwise support organisations in a managed and safe manner. Unfortunately the video…
There’s a fantastic series of articles being published over at FutureGov Asia-Pacific at the moment, introducing some very interesting perspectives on social media and government. One asks, Should policy be debated in social media?, providing perspectives from senior leaders in different jurisdictions across the region. There is a fair amount of diversity in the viewpoints,…
There’s recently been some controversy in Australian government over the use of Yammer, a private and secure enterprise social network, which I discussed in my post, The ongoing struggles to balance IT security and staff empowerment. I asked Simon Spencer, Yammer’s newly appointed Asia-Pacific General Manager, how many government agencies in Australia were using Yammer. I…
The NSW government has introduced a new service where people can provide suggestions on what government information they would like to access via a web or mobile front-end. Thus far the eight suggestions focus heavily on public transport information – knowing when and where buses, trains and ferries may be found. You can add your…
I hear a great deal of discussion by colleagues (and have engaged in it myself) about the lack of trust within organisations. “There’s all this process because our senior leadership doesn’t trust its own staff.” “If they’d just trust the [Communications/Web/IT/Finance/Procurement/Program/Policy] team – we know what we are doing and have some very talented people…
If you do not embrace social media soon, the digital divide in your country will be dwarfed by the divide between your country and the rest of the world.Chris Moore, the CIO of Edmonton Canada, as reported in FutureGov Magazine. When people ask me to consider the risks of government agencies engaging with audiences via…
It has been a big year for Government 2.0 in Australia, both at the federal and state levels. The Victorian Government in particular has committed to releasing the majority of public sector information under an open copyright license, continued to improve its whole-of-government intranet and released the Government 2.0 Action plan: a comprehensive strategy for…
If organizations that used Facebook to disseminate their message were actual people, NASA would be the captain of the football team and the class president, the White House would be his cheerleader girlfriend and the the Department of Commerce would be the nerd they both pushed into a locker… Technews Daily Digital IQ Index: Public…
What do you think Australia’s Government 2.0 future will look like? Today Kate Carruthers and I have launched a new project; one we’d like you to be part of. Government 2.0 is gaining momentum around the world. Not a fad management approach or minor adjustment to policy and processes, Government 2.0 is underpinned by one…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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