I’ve had a keen interest in the Attorney General’s Department for a number of years now. That’s not because they may – or may not – be the government department most likely to have James Bond, Triple X or the Men In Black working for them. It’s because they do a lot of important things…
From our latest usability review, my agency’s customers are saying that our website is looking a bit old, tired and dated. They say it is very “about us” focused, covered in agency news items screaming ‘look at me!’, rather than “about them” – the customers! Certainly many of our news messages are important (to customers),…
There is some exciting activity happening in the Australian eGovernment scene. States such as Victoria, Queensland and WA have taken major steps to standardise their online approaches across departments. At local level South Australia has introduced a phenomenal content management system that allows every council to have a well structured website, providing access to the…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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