Lisa Howdin, who now works with me, has been compiling a set of guidelines and information around how to develop, write, manage and moderate social media tools in Government in the form of a wiki. She’s looking for contributions from people across Australian government who are working in this area and have learnings they can…
Marketing Daily has published an excellent article on the learnings of top executives about using and engaging via social media. All of the realisations and strategies mentioned apply equally to the public sector. You can read it at, Top Execs Dish About Social Media Strategies.
I am not aware of a central calendar for all of the Gov 2.0 and social media events run in Australia, so I’ve created one. I welcome submissions to the calendar and will also be trying to keep it up to-date with the events I learn about. To add an event please email me: craig[dot]thomler[at]gmail[dot]com…
In the last week four separate Gov 2.0/social media conferences have crossed my desk. All claimed to provide a line-up of star speakers with important insights into these topics. Clearly all events vary in quality, but when looking at relatively new areas, like social media and Government 2.0 how do you select those that will…
There’s been a very active and engaging discussion in the Gov 2.0 Australia group regarding safe and effective social media use by government agencies. I thought it was a topic worth discussing in this blog. One of the challenges government agencies face is whether or not to get involved with the discussions already occurring about…
I regard creating a sustainable online community as very hard to do. It is almost always easier to join an existing community – although this presents its own challenges. However at times it will be necessary for government agencies to consider creating their own communities online. This may be as reference groups for specific initiatives…
Dr Crispin Butteriss of Bang the Table gave the presentation below at the IAP2 Conference in Perth October 2009. It provides an excellent view of how governments can use forums to engage communities, including unveiling what types of feedback you can expect. Thanks to Matthew Crozier who brought my attention to this over at Ozloop….
The ABS’s Customer Insights Team, in conjunction with AGIMO, is holding a Web Analytics in Government forum on Tuesday 24 November in Belconnen. To quote the ABS, Our aim is that the forum will allow participants to learn from others and share practical knowledge and experience in: pitfalls of implementing web analytics in a government…
Various research reports have indicated that at least 50% of Australian internet users participate in social networks. Forrester’s Groundswell profiling tool suggests that 23% of Australians aged 18+ actively create content online; 31% are ‘critics’, providing comments and feedback online; and 50% are ‘joiners’ of social networks, forums and online groups. So should we expect…
There are a lot of people interested in Gov 2.0 and social media these days – it’s no surprise given the level of commitment indicated by political leaders in Australia and the dollars beginning to become available in the area. However few of them appear to be actively contributing to the Gov 2.0 discussion in…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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