This is the fourth in a series of interviews I’m doing as part of Delib Australia’s media partnership with CeBIT in support of GovInnovate. I’ll also be livetweeting and blogging the conference on 25-27 November. View other posts in this series. With thousands of governments at local, state and national level around the world that need…
The 7th annual BarCamp Canberra has just been announced and will be taking place on Saturday 15 March this year at the Gungahlin Library. BarCamp is a free day-long event where several hundred people gather to share insights and ideas on a range of topics including design, IT, public service and more. It’s well worth…
One challenge organisations may face with social media is designing their account pages to reflect their common look. I’ve seen many organisations place graphics poorly – stretched logos and unintentionally pixelated images – due to not having the specifications to hand when instructing a graphic designer. Fortunately someone has come up with the below very…
I was chatting with Paul Davis on Twitter recently about the The State Decoded, an open source US-developed platform for accessibly and openly exposing state legislation online (see the platform in use at Marylandcode.org). He suggested that the tool was effectively a US version of Austlii, which is a repository for Australian federal and state…
At the Gov 2.0 lunchtime event last week (video coming soon), Darren, Manager, Media and Community Information, from the ACT’s Emergency Services Agency talked about how closely he’d worked with Richard, his technical lead, to create their social media presence and new website. He proudly told us the website had cost only $43 to build,…
Today has provided an interesting lesson for several organisations, with the crash of both the David Jones and ClickFrenzy websites in Australia. But first, some background. ClickFrenzy is a new 24-hour sale for Australian online retailers starting from 7pm on Tuesday 20 November. Based on the US ‘Cyber Monday’ sale, which now attracts over 10…
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and why they’d…
EmergencyAUS app I had a very interesting conversation the other day regarding the challenge of government mobile apps in the age of open data. The example used was the EmergencyAUS app, which has been developed by Gridstone Pty Ltd. As an app created by a commercial entity, EmergencyAUS aggregates emergency information released by a variety of…
Is Parliament House the peoples’ house or the government’s house? This is one of the fundamental considerations within the open government movement. Does government exist to serve the public? Who participates in developing policy, creating laws and deciding what is best for citizens and communities? Beth Noveck, in her TED Global presentation, Demand a more open-source government,…
Over the last three years we’ve seen an increasing level of sophistication and capabilities in successive generations of open data sites. To aid governments in their open data journey, I’ve mapped five generations for the progressive development of open data sites, detailed in the document below. Please feel free to reuse the information within the…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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