I’ve seen a lot of hype about SharePoint, Microsoft’s solution for, well, just about anything related to online. The product has been promoted as a Information Management system, as a Web Content Management system (Web CMS), as a replacement for shared drives and file systems, as an enterprise search tool and even as a platform…
It has felt a little like ‘Intranet Day‘ in the last few days as I’ve posted a number 0f times about intranet developments. It really was Intranet Day on 18-19 June – a global online event where intranet managers were able to discuss their intranet strategies and a number of large organisations such as the…
It’s an established fact that intranets (or internal networks) grow and live within your organisation’s firewall. Or is it? New approaches and technology are now challenging the concept that intranets must be stored within your organisation’s direct structure. For instance in Australian government there is Govdex. This wiki-based extranet system meets secret level Federal government…
My agency has historically provided documents within our website and intranet in three formats, HTML (web pages), RTF (Rich Text Format) and PDF. The rationale behind this has been to give customers choice. It has also allowed us to look at relative usage over time to see which formats are most preferred by our customers…
I’ve had a keen interest in the Attorney General’s Department for a number of years now. That’s not because they may – or may not – be the government department most likely to have James Bond, Triple X or the Men In Black working for them. It’s because they do a lot of important things…
From our latest usability review, my agency’s customers are saying that our website is looking a bit old, tired and dated. They say it is very “about us” focused, covered in agency news items screaming ‘look at me!’, rather than “about them” – the customers! Certainly many of our news messages are important (to customers),…
Reading up on one of my favourite eGov blogs, In the Eye of the Storm, I found this post from February with some great slides and commentary on how far e-government has gone, but how little has changed in the last few years, e-government 3.0. Edited 16/06: This article is further reinforced by this article…
A dilemma we’re dealing with in my agency is that many projects have placed their documentation within the intranet and, over time, this has become the authoritative source of the most current copy of some documents. This means that the owners of the content are very sensitive towards any changes to the intranet’s structure which…
My team, in association with our web of content editors, recently completed a major review of the content within our intranet. This has dramatically improved the currency of information throughout the site, with over 90% of the content having been reviewed and updated within the last year, up from slightly over 60% before I took…
There is some exciting activity happening in the Australian eGovernment scene. States such as Victoria, Queensland and WA have taken major steps to standardise their online approaches across departments. At local level South Australia has introduced a phenomenal content management system that allows every council to have a well structured website, providing access to the…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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