The Australian government has an opportunity to expand its support for national fixed line broadband to include mobile broadband, spearheaded by the release of the Apple iPhone this week. The phone is a revolutionary device and reports out of the US indicate that people using the phone are using internet data services 50x as frequently…
I keep an eye on my agency’s Wikipedia entry to make sure the information it contains is timely, factual, apolitical and objective. Where possible I try to edit it as little as possible, allowing the community of Wikipedia to determine what is relevant in the entry – we have our own website for detailed information….
When people think of the UK House of Lords, some might use words such as traditional, hidebound, conservative, outdated or even irrelevant. However these terms don’t apply to the latest initiative from the House – lords of the blog. Members of the UK’s upper house of parliament (equivalent to Australia’s Senate), are now writing a…
This post is based on my reflections on the Social Web Analytics eBook 2008 that I’ve been reading, which looks at the use of online social media in monitoring customer sentiment in real-time for organisations. Having been a marketer for more that 15 years, I have a degree education in Marketing that effectively predates the…
Last week the Social Web Analytics eBook 2008 was released by Phillip Sheldrake of Racepoint Group. I’ve been browsing the book for a few days and have found it a very coherent view of the development of the online channel and the approaches now available to communicators to listen, engage, influence and be influenced by…
In a post in the Complexity and Social Networks Blog at Harvard University, Alexander Schellong discusses the uses of Web 2.0 technologies in government public consultancy. He makes the really good point that government has done quite well in it’s approach to public consultation over the years via town meetings, research and other tools. This…
Are government communicators – and their agencies – perceived as authentic? If you believe the Authentic Enterprise report from the Arthur W. Page society, this is one of the most critical questions for government in the digital age. The report looks at three converging trends for corporate and government communications in the 21st society, The…
The Victorian government has impressed me for several years for their commitment to the effective use of the online channel in government initiatives. Their Graduated Licensing System (GLS) for young drivers has been extremely well-supported online, with one of the most creative approaches to the channel I’ve seen in government. I don’t know the budget…
1) Our traditional ad agency tells us so – and as radio, print and television advertising is more profitable for them, they must be right! 2) It’s easier to simply build a bells and whistles website, promote it via traditional means for a month and then ignore it. Our audience will find it, really. 3)…
My experience in both the public and private sectors has been that organisations often face enormous resistance against the introduction of social media channels for staff. Given how new social media tools are, this, in my view, reflects similar resistance to other new innovations, such as the introduction of: phones on every desk (staff could…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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