Every generation seems to live through some kind of transformational national or global experience, be it the Great War, the Great Depression, World War II, the Cold War, the 60s, the Space Race, the Personal Computer revolution, the fall of Communist, or the rise of the internet. A lot of people see the growth of…
Over the last six months a collection of libraries and museums from around the world, including the Library of Congress in the US, the Toulouse Library in France and Australia’s PowerHouse Museum, have been placing copyright free images from their photo collections online in Flickr, allowing the online community to add information and commentary. As…
There was an interesting admission from the US Army Secretary last week in Inside Defense as reported in the Wired Danger Room Blog, Senior Army leaders have fallen behind the breakneck development of cheapdigital communications including cell phones, digital cameras and Web 2.0Internet sites such as blogs and Facebook, Army Secretary Pete Geren said at…
A constant theme I hear from friends, family and peers is that, while government agencies do put a lot of time and effort into listening to their customers, they don’t often hear what is said correctly (any do not even appear to put much effort into listening to staff at all). This issue is not…
Yesterday I attended the ATO showcase – a day-long event demonstrating some of the ATO’s vision for the future for enabling technologies across customer service, information management, collaboration and personalisation. As part of the day, ATO employees demonstrated a series of working prototypes from business intelligence dashboard through facebook-style intranet applications to virtual customer service…
IBM recently released it’s 3rd biannual The enterprise of the future report for CEOs, identifying five global mega-trends fundamentally affecting the nature of business and public sector governance. The video is available here. The five trends can be paraphrased as: Change is acceleratingOrganisations need to culturally attune to continuous change, supporting visionary champions who are…
The question in my title is of course a little provocative – who is to say whether a website is better or worse? The answer, in my view, is our users. For some reason in Australian we have never, to my knowledge, asked our citizens to compare government websites against universal categories such as awareness,…
This post has been inspired by a post in the blog Here Comes Everybody, titled Gin, Television and Social Surplus. I strongly suggest that you also read this and think about the ramifications. With the globe’s total knowledge doubling every two years, being innovative is not longer simply an economic advantage for nations – it’s…
It can seem very daunting to take that first step into social media. However government agencies do not need to develop their own or purchase a plug-in to their web content management system. There are also opportunities to procure a ‘white label’ social media platform – at little or no cost. These platforms vary enormously…
I’ve been reading about a presentation given by Michael Specht at PubCamp Sydney, an event that brought together old and new media people to look at opportunities and threats facing the industry. He gave a an impromptu presentation on Enterprise 2.0, which contained a number of insights that apply equally to the public sector. The…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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