One of the promises Barack Obama made in the US was to release his weekly address to the nation via Youtube. This signaled how serious he was about transparent and open government, and flagged the incoming US government recognition of the power of Youtube’s large and growing audience – which publishes almost 10,000 hours of…
I find egovernment an exciting area to work in. It offers benefits to citizens and businesses in reducing the time and cost of engaging with government It offers benefits to taxpayers due to the cost savings achievable within the public sector and the ability to improve transparency in government. It offers benefits to individuals and…
Following from my post this morning on Telstra’s use of Twitter, Chris Brogan wrote an excellent piece last month on how organisations can use Twitter to better engage their customers titled, 50 Ideas on Using Twitter for Business. For me (as it was for Chris) the number one reason or idea for using this type…
Uganda has become the latest nation to announce that it is following a centralised government portal strategy, launching a statewide web portal managed by their Ministry of ICT. This reflects the approach taken in many other nations, including Australia (www.australia.gov.au and www.business.gov.au) to provide a central face to government online, to a greater or lessor…
Humans love news. While the channels we use to find out the news continue to change, most of us still need our daily news fix – details on what is happening in our organisation, our country and our world. When I first became involved with the online space in 1995, an ‘about us’, ‘communications’, ‘PR’,…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
As the business manager of a government website I’m always interested in how much traffic arrives from other government sites. I can directly engage other agencies, building relationships, sharing content and processes, to the benefit of our mutual customers. I see a real opportunity for departments and agencies to work together to help ensure that…
I’ve been looking through AGIMO’s 2007 report on Australians’ Use of and Satisfaction with e-Government Services within the context of the channel research my Agency has been undertaking. AGIMO’s report make it clear that the online channel has become THE channel of choice for Australians to engage with Government. To quote the report’s executive summary,…
I’ve pondered for a long time over the meaning and common understanding of the term eGovernment. I’ve seen many definitions – often hinging on the delivery of services by government to citizens or the facilitation of communications between and within government agencies. I find these very narrow and ‘government-centric’ views of eGovernment. They are about…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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