Tourism Australia has released a fascinating study of their success in using social media to raise awareness of Australia as a travel destination, including a guide to how other organisations can use similar approaches to build engagement online, espousing principles such as: Create platforms that your fans can build on Make your advocates the heroes …
NetFlix has released its ‘manifesto’ detailing how they operate and why, a document that Facebook’s COO has described as “the most important document to ever come out of Silicon Valley” and that has attracted well over three million views on Slideshare. It is the best document I’ve ever seen on building a smart and innovative…
Late last year I completed a piece of work with the Victorian government reviewing and benchmarking their digital innovation performance by agency, compared to other governments in Australia and around the world. For the purposes of the report, digital innovation was defined as: Involves the use of digital channels, tools and relevant methodologies to improve…
As cities are become more complex, so are their strategic challenges and the need to find innovative solutions to best serve their citizens. With governments tightening their budgets at the same time, the challenges of modern cities are beginning to slip beyond the ability of city councils, or even national governments, to solve alone. As…
A separation that is widely understood within governments, but often less well understood in the rest of the community, is the separation between politics and public service. Elected public servants, politicians, ascribe to specific political ideologies and policy positions which form the basis of how people select which politicians and parties to support and cast…
Over the last few days in Singapore I’ve had the opportunity to have some very interesting discussions with government and academic representatives about the state of egovernance and Government 2.0 across Asia – perspectives we all too rarely hear in Australia. This is a major shame for government officials in Australia, who are not exposed…
Most people under the age of 35 probably don’t remember a world without e-tax, a system developed by the Australian Tax Office to make it simpler and faster for Australians to complete their tax returns. Before e-tax was introduced in 1999 Australian taxpayers all had to do their tax by hand, or get an accountant involved…
It took a little while to pull together, but November’s Canberra Gov 2.0 lunchtime event is now open for registration at: gov20november2012.eventbrite.com With a focus on mobile app development and digital accessibility, the event is being held in DEEWR’s Theatre at 50 Marcus Clarke Road from midday – 1pm on Friday, 16th November. That means there’s…
Facebook, Twitter and YouTube have become the staple platforms for commercial and public sector social media engagement in Australia – driven by the level of activity on those sites by Australians. However LinkedIn, while used personally by many in business and government roles (around 16% of online Australians – over three million people), has lagged behind in…
Every day thousands of citizens donate their time and energy online to help government agencies across Australia. They respond to feedback surveys on websites, provide submissions to consultations, share agency updates on Twitter and Facebook, participate in government-run online groups, provide tips and case studies to help government campaigns help others, create blog posts, websites…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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