Australia’s Government 2.0 Taskforce has announced the winners of its structured brainstorming competition, which was held in September – October this year. The competition involved public submissions and voting via an ideas market system with the final decision on winners being made by the Taskforce. In the structured brainstorming category there were two winning ideas,…
It can be quite hard at times to find out who in Australian government is doing what using social media. However due to a new service from the Victorian government it is possible to easily see what Victoria’s state and local governments are doing online. Hosted at Victoria Online, the social media section provides, a…
I’ve been reading a post by James Dellow at his Chieftech blog, Using Twitter as a benchmark for Australian local government use of social media. He compared the 90 out of 468 (approx. 20%) UK councils using Twitter to the 3 out of 677 (less than 1%) Australian councils using the tool to engage online,…
Andrew Krzmarzick has posted an interesting article on his
Over in the US Microsoft is running a major campaign targeting government which aims to collect best practice videos from senior IT leaders in the public sector. Based on the premise that shrinking government budgets means that IT has to achieve more with less, the Bright side of Government site aims to, spotlight the “bright…
The US government has recorded the second consecutive increase in satisfaction, to an average 73.5 percent in the latest E-Government Satisfaction Index, part of the broader American Customer Satisfaction Index (private sector website satisfaction is at 80 percent). As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent. The feature…
From my experience in government, both as a customer and as a public servant, I’ve discovered that when addressing emails from citizens, government agencies often treat email as surface mail rather than as a phone call. This means that citizens who choose an electronic communications route can often expect response times measured in weeks or…
Brookings University recently released its report Improving Technology Utilization in Electronic Government around the World, 2008 (link to PDF). This ranks the government websites of 198 nations, reviewing 6-10 sites in each nation. Australia ranked 6th, behind South Korea, Taiwan, the US, Singapore and Canada, up from 8th position last year. As a benchmark this…
I’ve found it quite difficult to benchmark my agency’s online services against those of other agencies in Australia. Besides AGIMO’s annual report on Australians’ use of and Satisfaction with e-Government services and some of their past case studies, there’s limited information available across Australian agencies regarding different departments’ online experiences. Over in New Zealand they…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();