This is a very worthwhile event with a simple theme. As described on its website, what you need to do on 1 August 2008 is: Find a usability problem – it could be a poorly designed toaster, a confusing or redundant letter from your bank, or even a problem with your experience boarding, flying and…
I’ve noticed a tendency in Australia for government agencies to focus on having their websites work perfectly in Microsoft Internet Explorer, but not always quite so well in Firefox, Safari, Opera or other web browsers. This isn’t limited to the public sector, private sector organisations face the same issue of cross-browser compatibility. On one hand…
I heard some good reports from people who attended Web Directions Government back in May. For those of you, like me, who missed it, Web Directions South has made a number of the presentations and podcasts available online via their blog, Web Directions Government resources now online.
In Australia website usability is important, but accessibility is law. While most government agencies are extremely diligent about meeting accessibility requirements it is also important to look at the accessibility of any online tools they use that affect their customers or clients. For example, my agency uses a third-party email marketing system, Vision6 for electronic…
I’ve had a keen interest in the Attorney General’s Department for a number of years now. That’s not because they may – or may not – be the government department most likely to have James Bond, Triple X or the Men In Black working for them. It’s because they do a lot of important things…
From our latest usability review, my agency’s customers are saying that our website is looking a bit old, tired and dated. They say it is very “about us” focused, covered in agency news items screaming ‘look at me!’, rather than “about them” – the customers! Certainly many of our news messages are important (to customers),…
A dilemma we’re dealing with in my agency is that many projects have placed their documentation within the intranet and, over time, this has become the authoritative source of the most current copy of some documents. This means that the owners of the content are very sensitive towards any changes to the intranet’s structure which…
My agency, due to various factors outside direct control, has long had a reluctance to consider the use of Adobe Flash (previously Macromedia Flash) in our intranet or websites. I can understand this – there are network and security considerations that need resolution, and Flash has only been around since 1996 (well OK I don’t…
It’s always been my view that organisations needs to ensure that their websites are fully usable and accessible in the most commonly used web browsers. This makes it critical for online professionals to keep a weather eye on developments in the web browser market – particularly on the market leaders, Microsoft Internet Explorer and Mozilla…
The Webby Awards are beginning to resemble the Oscars in their level of hype. However as the most prestigious global award for digital media I can excuse them the need to make their mark alongside the older media awards. The Government winner this year was the Peace Corps for their teen site. It’s an attractive…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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