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April Fools Prank: Australian public servant wearing Google Goggles banned from departmental offices and warned away from all government buildings
UPDATE: APRIL FOOLS PRANK I know some people were taken in by this post earlier this week, while others called it out as an April Fools prank. I can confirm it was a prank – but one that’s not far away from being realised. Is your agency ready for the first staff member, or visitor,…
Victoria police launches local crime stats online in MyPlace
I applaud Victoria Police for their latest foray into online engagement, MyPlace. As highlighted in Victoria’s eGovernment Resource Centre, the Victorian Police have launched MyPlace as, An interactive mapping service provide by Victoria Police which is updated every three months so you can see what is happening in your suburbs and hear directly from your…
The benefits of staff forums – two way communications with management
A challenge in any organisation is to foster two-way communications. Many organisations have used suggestion boxes, ‘chat with the CEO’ email accounts, or other primitive tools to offer pseudo-two way communication, but without the immediacy or ability to readily expose discussions to the broader organisation. These are often mistrusted by staff as they are essentially…
Dinosaurs are rarely good fashion designers
Euan Semple has a great post over on LinkedIn about the challenges in giving the people responsible for maintaining the status quo in organisations and institutions the responsibility for generating and embedding radical change in the same institutions and organisations. I see this too. The people best qualified to maintain stability in institutions are rarely…
Are organisations failing in their use of social media and apps as customer service channels?
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and why they’d…
The BOM website now includes ads – should other government sites?
Back in July 2008 I wrote a blog post asking whether government websites should feature paid advertising. No, four and a half years later, the Australian Bureau of Meteorology has taken the step of adding paid advertisements to its highly popular website (one of the top 20 sites in Australia) in a trial detailed in…