Keep an eye on my live blog (below) and the Twitter hashtag #GovHack for all the winners and happenings.
Here are some great ideas from Step Two Designs in a presentation resulting from their Innovative Intranets Awards this year. It includes a voiceover from James Robertson What do innovative intranets look like?
Last year I posted about redesigning sites to put customers at the centre of the universe. At the time we were reviewing my agency’s primary site based on usability research and surveys. Through these our customers had indicated that the site was perceived as about us rather than about them (the tools and information they…
Recently Twitter announced (as reported in Mediabistro) that 100% of elected US Senators and 90% of Representatives were using Twitter, and mapped the country to show electorate coverage by state. I track the use of Twitter by Australian federal politicians through my Australians Politicians on Twitter Google spreadsheet (about 66% use the service), and decided to…
CSIR Mk 1 with Hollerith equipment, Sydney 1952 Source: Museum Victoria The Australian government was one of the earliest adopters of computers and computerisation. CSIRAC (or CSIR Mk1), the first computer in Australia (and now the oldest surviving first-generation electronic computer), was used by scientists within CSIRO, by the Snowy Mountains Hydro Electric Authority and various…
I regularly struggle with how to best evaluate the success of my agency’s intranet. In generaly there are six different sets of metrics I use, grouped into ‘hard’ and ‘soft’ as follows: Hard (numerical) Statistics – traffic (visits/pageviews), Content (age/timeliness/findability), Soft (subjective) Design – usability/accessibility/attraction (task completion, screen reading), Development – standards (code validation) User…
Last week my youngest daughter graduated from university with an IT-related degree (with 2nd degree honours – she did better than me!) At her graduation ceremony, the occasional speaker, who was a public and not-for-profit sector CTO, congratulated graduates for being some of the last to graduate without the support and integration of large language…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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