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Remembering to say thank you to citizens
Every day thousands of citizens donate their time and energy online to help government agencies across Australia. They respond to feedback surveys on websites, provide submissions to consultations, share agency updates on Twitter and Facebook, participate in government-run online groups, provide tips and case studies to help government campaigns help others, create blog posts, websites…
Stop waiting for the messiah and do it yourself
While there’s many organisations now actively beginning to experiment with social media channels and tools, just as many – if not more – are still cautious about even putting a toe in the water. “It’s not right for us”, they say, “our audience isn’t online” or “doesn’t want to engage with us” or “we don’t…
The latest infographic about Twitter – Australians the third most active users
The Twitter infographic below has been brought to my attention by The Wall and I thought it worth reflecting here. As you’ll see below, Australia is rated the third most active nation on Twitter, behind the US and UK and just ahead of Brazil, Canada and India. There’s some useful general demographics on Twitter’s global…
Frequently Asked Questions for Gov 2.0: How do we manage the resourcing requirements of engaging online?
Another question I get asked regularly is “How do we manage the resourcing requirements of engaging online?” This is an interesting ‘length of string’ question as the resourcing requirements of social media vary dramatically depending on why and how an organisation chooses to use social media. Generally the more engaging your participation the higher the…
Selecting the right online tools for community consultation
The International Association for Public Participation has developed a Community Engagement Spectrum (PDF) to assist public servants in selecting the right approaches to use in different forms of public engagement. The Online Community Consultation blog has built on this, with a post, Which Online Tools are Right for your Project? detailing a chart of some…
Innovation in Ageing Challenge launched by SA Office for the Ageing and TACSI
Coming hot on the heels of the VicHealth Physical Activity Innovation Challenge, the South Australian Office for the Ageing in the South Australian Department of Health has partnered with TACSI (The Australian Centre for Social Innovation) to launch an Innovation in Ageing Challenge. The Challenge invites teams to review two briefs and come up with…