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John Sheridan posted a link on Twitter to a very interesting analysis of the impact of social media on the revolutions across the Arab world over the last year. The paper provides strong evidence that social media was one of the key causes of these revolutions due to its ability to place a human face…
Thanks to a tip off from John Sheridan at GovCamp yesterday, I’m happy to report that the latest Sensis figures on social media use by Australians are out – and the numbers have continued to increase. Sensis reports that 62% of online Australians are using social media, with 97% using Facebook – roughly the same…
Earlier this month the Department of Communication, in conjunction with New York University’s GovLab team, launched the Open Data 500 research project as the first comprehensive study of Australian companies and non-profit organisations that use open government data to generate new business, develop new products and services, improve business operations or create social value. The…
An area where I’ve achieved limited traction (so far) in my agency is over integrating online channels into our service delivery contact centres. Phone is a primary customer engagement channel for our agency and will continue to remain important as a way to reach customers who are financially unable or choose not to use online….
Over the last four years the Australian Government has engaged in a stop-start process towards becoming a full member of the international Open Government Partnership, which now counts 70 countries in its membership, plus is beginning to explore state-based membership as well. The Open Government Partnership was founded five years ago by eight countries to…
A theme I often hear in Australian web design circles is “make the website less crowded”. It’s accepted wisdom that a website should have plenty of white space, clearly separated parts – and as little text as possible – particularly on the homepage. Similar to Google’s 28 word limit, Australian communicators seem to consider the…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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