Ruth Ellison gave a fantastic talk at BarCamp Canberra looking at user experience design from the perspective of chef Gordon Ramsay’s TV show, Ramsay’s Kitchen Nightmares. Her presentation gave me a new way to look at the topic and a simple way to explain what it is and how it works for people unfamiliar with…
This is a great series of short videos exploring how communicators have lost their audiences because consumers have changed, but advertisers have not. Does it apply to government? Probably even more so… Here’s the first movie ‘The Break Up‘ And the sequel ‘Inspiration Anyone‘ More to come! Visit their website at GetInspiredHere
There are some very clever people in the US, and a group of them have built some very interesting geospatial systems for displaying government data. For example David Fletcher’s blog has made me aware that the US Census has developed the OnTheMap service for analysing employment data. It offers a number of tools for creating…
My agency has historically provided documents within our website and intranet in three formats, HTML (web pages), RTF (Rich Text Format) and PDF. The rationale behind this has been to give customers choice. It has also allowed us to look at relative usage over time to see which formats are most preferred by our customers…
Donna Spencer has written a very thoughtful piece on how many items were ‘too many’ to have in a navigation bar on a website. Entitled, How many items in a navigation bar it’s well worth a read. She argues that the 7+/- ‘rule’ is more of a myth and offers some suggestions on how to…
Maybe not – if this ITnews article Study says the 2007 ‘YouTube election’ is a misnomer is correct. Of course, even using YouTube, Australia is a long way behind the eObama campaign in the US.
I’ve had a keen interest in the Attorney General’s Department for a number of years now. That’s not because they may – or may not – be the government department most likely to have James Bond, Triple X or the Men In Black working for them. It’s because they do a lot of important things…
From our latest usability review, my agency’s customers are saying that our website is looking a bit old, tired and dated. They say it is very “about us” focused, covered in agency news items screaming ‘look at me!’, rather than “about them” – the customers! Certainly many of our news messages are important (to customers),…
Reading up on one of my favourite eGov blogs, In the Eye of the Storm, I found this post from February with some great slides and commentary on how far e-government has gone, but how little has changed in the last few years, e-government 3.0. Edited 16/06: This article is further reinforced by this article…
A dilemma we’re dealing with in my agency is that many projects have placed their documentation within the intranet and, over time, this has become the authoritative source of the most current copy of some documents. This means that the owners of the content are very sensitive towards any changes to the intranet’s structure which…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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