Last week the Social Web Analytics eBook 2008 was released by Phillip Sheldrake of Racepoint Group. I’ve been browsing the book for a few days and have found it a very coherent view of the development of the online channel and the approaches now available to communicators to listen, engage, influence and be influenced by…
There are many approaches in government – and the private sector – to managing their online channel. The area is still young and as yet I’ve not seen best practice structures emerge, as has occurred within other areas of organisation management. In this post I intend to reflect on the different approaches and my own…
Eyeballs is the primary measure of choice of all mass medias – how many people viewed a television program, listened to a radio station, read a newspaper or magazine, or visited a website. It’s a great measure for the advertising industry as it’s relatively easy to quantify and track over time and simple to value….
In a post in the Complexity and Social Networks Blog at Harvard University, Alexander Schellong discusses the uses of Web 2.0 technologies in government public consultancy. He makes the really good point that government has done quite well in it’s approach to public consultation over the years via town meetings, research and other tools. This…
Since the release of the report, The power of information (which I’m planning to blog about next week), the UK government has taken enormous steps towards using the internet in more empowering and collaborative ways to improve service offerings, communication and transparency. I’ve blogged previously about the principles for online participation developed for UK civil…
If you, like me, missed Garr Reynold‘s sold-out presentation in Sydney on Friday, kindly hosted by StepTwo (or if you’d like a second dose) listen to Radio National from 9am this morning. Garr will be on for 15 minutes speaking about design – from a Presentation Zen perspective. The piece will be repeated next Wednesday,…
I’ve been reviewing a very interesting presentation from Paul Ramsay, one of my blog’s Canadian readers. Titled RoboCop, Public Service in the Internet Age, it asks whether government is simply on the internet, or is part of the internet. It frames this question based on whether government is simply using the intranet to replicate the…
Are government communicators – and their agencies – perceived as authentic? If you believe the Authentic Enterprise report from the Arthur W. Page society, this is one of the most critical questions for government in the digital age. The report looks at three converging trends for corporate and government communications in the 21st society, The…
The Victorian government has impressed me for several years for their commitment to the effective use of the online channel in government initiatives. Their Graduated Licensing System (GLS) for young drivers has been extremely well-supported online, with one of the most creative approaches to the channel I’ve seen in government. I don’t know the budget…
I was reading through the comments on my post on Make government data freely available, and found Gav’s (RedIguana) comments particularly thought provoking. …Government also must create national standards for data, for example in terms of controlled vocabularies, etc, to ensure that data can in fact be aggregated nationally. It is no good if each…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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