There’s an excellent and very active discussion over at Adriel Hampton’s blog regarding, Templating a Government 2.0 Blog. The discussion ranges beyond the pure technical and moderation challenges of establishing a blog (which are very easy to overcome) and into the mindset of government. In fact my view of the discussion is that setting up…
Microsoft have developed a Future Visions series to provide some insight into where technology is headed, and how it will help people. If you are looking to anticipate the needs of your customers, rather than simply play catch-up, the series provides some very thought provoking ideas. Here is the montage video, exploring different concepts in…
The Tribalisation of Business is holding its second annual survey on social media use within organisations. If you run communities or leverage social media as part of your business you can participate in the 2009 survey here. Sponsored by Deloittes, Beeline labs and the Society for New Communications Research, the 2008 survey had some very…
The complexity of screens and the registration and sign-in processes for some Australian egovernment (online) services disturbs me. In the commercial world I lived by a simple rule of thumb, on average each hurdle I erected between a customer and their goal reduced the overall number of customers who reached their goal by 30%. To…
The Waseda university in Japan has released its 2009 Waseda University International e-Government Ranking, the fifth consecutive report on how 34 leading countries are progressing in their egovernment activities. Australia managed to reach 13th position, down from 7th in 2008. In fact Australia experienced the second greatest year-on-year fall in ranking of any country (only…
The US government has taken the first holistic step towards making federal data available online in bulk. This would allow the public to reuse the data, mash it up with other sources and repackage it online in innovative ways – potentially uncovering relationships and new uses that were never conceived of by the government. Reported…
NSW has been the scene of an interesting series of events over the last week regarding the right of iPhone developers to republish NSW Rail timetables in their applications. Covered in the Sydney Morning Herald articles, CityRail puts brakes on iPhone timetable app and How RailCorp’s derailing commuter ‘apps’, last week it emerged that NSW…
Some of the practical benefits for government of online social media are beginning to emerge from various jurisdictions around the world. One that has particularly struck me as very positive is the use of online media by Washington DC to convince felons to voluntarily turn themselves in. Written about in Using Social Media to Improve…
I’ve previously applauded the efforts of the Human Rights Commissioner to draw attention to government websites who provide inaccessible content via WebWatch. Even where an agency’s overall site may be designed according to accessibility guidelines, when certain key information is presented only in PDF format, this information can be inaccessible. However I’ve also been a…
Over in the UK councils are being to adopt micro-blogging in a major way, with over 100 councils now using Twitter to make announcments and have two way conversations with their constituencies. The UK council association has published an article, Councils turn to new media, which discusses the uses councils are making of the service…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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