Long-serving public servants are familiar with the challenge of balancing customer, agency and political wishes, with a clear understanding that the role of the public service is to implement the policies of the government of the day and not to be customer advocates or lobbyists. In the commercial sector similar challenges are often faced between…
JD Stanley of Cisco has published a very interesting initial paper on ‘digital swarming‘, an approach towards the use of collective intelligence to generate higher quality and faster decisions – with particular relevance to the public sector. To quote, Digital Swarming is about a digitally connected human and machine world. A world where dynamically forming,…
Following up from AGIMO’s ‘consultation blog consultation’, The Australia has reported that the Finance Minister has indicated that the Federal government will be trialling public consultation via Web 2.0 tools in 2009. The article, Tanner eyes web 2.0 tools, begins the process of setting a direction for the Federal government, with Minister Tanner stating, “The…
With the conclusion of the US Presidential race, commentators are turning their attention to an analysis of how a relative newcomer could first defeat a more experienced contender for the Democratic nomination (Hillary Clinton), and then achieve a victory over an even more experienced Republican candidate (John McCain), albeit on the back of extremely low…
FCW.com has reported in, Navy encourages use of Web 2.0 tools, that the US Navy’s CIO Robert Carey, the first government CIO to publish a public blog, has endorse the use of Web 2.0 tools to improve communication and collaboration. Tools that include wikis, blogs and Web feeds will give warfighters seamless access to important…
AGIMO has released their annual publication detailing case studies of the Excellence in e-Government Awards winners and finalists for 2008. The publication is available via the link above on the Department of Finance’s website, with hard copies available from AGIMO (contact details in the site).
Social networking is still often considered a pastime of the young or frivolous, however, like other new technologies before it, the extent and rate of adoption of social media tools is phenomenal. The ‘Other’ James Brown, an active UK eGovernment blogger, has published the following list of the top 13 countries by population, including active…
WebProNews has reported that based on comScore statistics, more than 14.5 million internet users visited blogs in August 2008, 41 percent of active internet users. That’s around 25 percent of the entire UK population. “Blogs have become part of the essential fabric of the Internet today,” said Herve Le Jouan, Managing Director, comScore Europe. “They…
A useful article in MyCustomer.com outlines how egovernment has become a central plank in the UK government’s drive to provide, Service, service, service: The new public sector mantra The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively…
The US government has recorded the second consecutive increase in satisfaction, to an average 73.5 percent in the latest E-Government Satisfaction Index, part of the broader American Customer Satisfaction Index (private sector website satisfaction is at 80 percent). As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent. The feature…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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