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April Fools Prank: Australian public servant wearing Google Goggles banned from departmental offices and warned away from all government buildings
UPDATE: APRIL FOOLS PRANK I know some people were taken in by this post earlier this week, while others called it out as an April Fools prank. I can confirm it was a prank – but one that’s not far away from being realised. Is your agency ready for the first staff member, or visitor,…
Addressing customer service for the email channel
From my experience in government, both as a customer and as a public servant, I’ve discovered that when addressing emails from citizens, government agencies often treat email as surface mail rather than as a phone call. This means that citizens who choose an electronic communications route can often expect response times measured in weeks or…
It’s time for Australian government to take artificial intelligence (AI) seriously
Over the last two and a half years I’ve been deep in a startup using generative artificial intelligence (AI that writes text) to help solve the challenge organisations face in producing and consuming useful content. This has given me practical insights into the state of the AI industry and how AI technologies can be successfully…
BarCamp Canberra 2 outcomes
Last Saturday the second BarCamp Canberra was held, featuring 25 presentations on an assortment of online focused topics, both ICT and business related. With roughly 75 attendees, including the first Member of Parliament to attend an Australian BarCamp, Senator Kate Lundy (who is also on Twitter as @katelundy), the themes for the day focused on…
Support my ePetition for a better Australian ePetition site
Openness in government is supported by low barriers to engagement between citizens, agencies and politicians. For example, making the House of Members’ Register of Interests available publicly is great – but not THAT great if it is only available for viewing in hardcopy in one location in Canberra between the hours of 9-5pm (which used…
Listing Australia’s government-run Facebook and YouTube pages – I need your help
Similar to my listing of twitter accounts from Australian Federal, State and local government agencies, I’m attempting to put together a listing of Australia’s government-run Facebook pages and YouTube channels. This is a big job and I’d appreciate your help. If your agency operates one or more Facebook pages or YouTube channels, or you are…