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Gershon review submitted to federal government
On Friday (29 August) Peter Gershon submitted his review on the status of the $16 billion Australian Government technology budget to the Federal Government for consideration, as reported in a number of places, including this Australian article, Gershon submits govt ICT review. The Australian article reports that, Sir Peter said his recommendations involve a major…
How do we keep the idiots at bay?
I read an excellent article today in the Harvard Business review by Bill Taylor about Why Do Smart People Do Such Dumb Things?. Taylor explores why good ideas go disastrously wrong, why innovation often appears to lead to disaster, concluding that Warren Buffet had the right of it, Leave it to Warren Buffet to offer…
Organisations should really, really stop using Internet Explorer 6 (says Microsoft)
Microsoft has launched a website specifically designed to get organisations to stop using Internet Explorer 6 (IE6) and upgrade to newer browsers. The Internet Explorer 6 Countdown website has the stated goal of watching global use of IE6 drop below one percent, stating that, 10 years ago a browser was born. Its name was Internet…
Who are the ‘media’ anyway? The new reality of media engagement
One of the long established principles in government and big business is that only designated staff are allowed to represent their organisations when speaking to the media. This is an extremely well-intentioned principle, designed to protect both the organisation and individual staff. The media is frequently more interested in sensation than truth and can twist…
Can virtual agents replace contact centre staff?
The US Defense department is currently investigating the development of virtual parents to allow children to communicate online with parents who are on active duty. Reported by Nextgov in the article, Military hoping chat bots can comfort children when parents deployed, the article states that, the military says it’s seeking to “develop a highly interactive…
Australia ranked lucky 13th in egovernment – down from 7th position in 2008
The Waseda university in Japan has released its 2009 Waseda University International e-Government Ranking, the fifth consecutive report on how 34 leading countries are progressing in their egovernment activities. Australia managed to reach 13th position, down from 7th in 2008. In fact Australia experienced the second greatest year-on-year fall in ranking of any country (only…