I was reading a very interesting blog post the other day regarding the experiences of someone who is colourblind, Confessions of a colourblind man. It raised a number of accessibility issues with printed material, moving images and websites that the author had experienced during their life. Despite the requirement for government in Australia to ensure…
As I mentioned at the end of my earlier post about the Googlisation of the US election, we’re now entering a phase in the internet’s development where it is shifting from being a media channel towards a service channel. Many organisations in the private sector have already recognised this and I am seeing the beginnings…
The Secretary of Prime Minister and Cabinet, Terry Moran, gave a speech last week to the Graduate School of Government, University of Sydney. Titled Surfing the next wave of reform, his speech discussed the public service’s critical role in supporting and enabling government reform and good governance, and what would be expected of the APS…
Public sector blogging is becoming established in the UK, US and even New Zealand – although there is still very little being written by Australian public servants (‘government’ isn’t even a category in Australian blog indexes such as The Australia Index). Situations such as Civil Serf in the UK and Washingtonienne in the US raised…
When I joined the public service a few years back I was very pleased to discover that my agency was very proactive about engaging stakeholders when creating products and services for our customers. The agency was still using 20th century methods to achieve these outcomes and was making no use of online collaborative groups or…
As the business manager of a government website I’m always interested in how much traffic arrives from other government sites. I can directly engage other agencies, building relationships, sharing content and processes, to the benefit of our mutual customers. I see a real opportunity for departments and agencies to work together to help ensure that…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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