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eGovernment Resource Centre launches eGovernment Forum
Victoria’s eGovernment Resource Centre has launched an eGovernment Forum to support the online discussion of eGovernment topics by Australian public servants and interested parties. At discussed at the site, the eGovernment Forum invites, open participation and diverse viewpoints to be shared with others relevant to the topic of eGovernment, Government 2.0, Web 2.0, Government website…
If you want to see the impact of poor user interface design, look no further than Canberra’s parking meters
User interface design (or UX design) has been a buzz term for several years in government, with agencies spending significant money on ensuring their services and processes are easy for the broadest range of citizens to access and complete. This is a good thing too – It makes good economic, reputational and even health sense…
How well do Australian government sites meet WCAG 2.0? – still some way to go states new report
While I’ve not yet seen an official statement confirming whether Australian government will support the second version of the W3C’s Web Content Accessibility Guidelines (WCAG 2.0), there has been a report released by UsabilityOne reviewing 12 Federal Government websites against the guidelines. The Accessibility Industry Report found a number of issues across the sites that…
How does the government maximise information distribution while minimising copyright risk?
It has always struck me as a little contradictory that while one of the government’s primary goals is to build citizen awareness of various services, issues, initiatives and opportunities, at the same time many government communications and publications (than need to be) are protected under rigid copyright disclaimers. I’ve even seen situations where government agencies…
Look for me at the Sydney conference, Advancing Intranet Management in the Public Sector
I am co-presenting the first presentation on Wednesday at the Ark Group’s Advancing Intranet Management in the Public Sector conference in Sydney. My colleague and I will be discussing how our agency’s intranet was used to support staff through the recent major reform of the Australian Child Support Scheme and the cultural shifts through the…
50 ideas on using Twitter for organisations
Following from my post this morning on Telstra’s use of Twitter, Chris Brogan wrote an excellent piece last month on how organisations can use Twitter to better engage their customers titled, 50 Ideas on Using Twitter for Business. For me (as it was for Chris) the number one reason or idea for using this type…