I’ve been looking over my posts for the last year and thinking about how many people may have missed some because they didn’t notice them for the few days they were on the front page. So I thought I should highlight some of the most read posts in my blog over the last year. How…
Digizen have conducted a project and produced a report looking at how young people use, and could use social networking services to support their learning experience. It’s a fascinating read with some very practical examples of how to utilise these networks to engage young people and enrich and extend the learning experience. The report is…
It can be a challenge for government agencies to get the level of buyin required to build or buy the infrastructure required for online consultation. Questions get asked at senior levels around security and privacy, the risk of consultations being hijacked, the level of resourcing required, the concern about publicly getting few (relevant)responses or contrarywise…
Without staff most organisations would cease to function. Without communicating to staff what they need to know, organisations cannot function effectively. That’s one of the reasons why staff communications tools – including intranets – are very important. However communicating with staff is generally not as exciting as making big budget television commercials, as this very…
Long-serving public servants are familiar with the challenge of balancing customer, agency and political wishes, with a clear understanding that the role of the public service is to implement the policies of the government of the day and not to be customer advocates or lobbyists. In the commercial sector similar challenges are often faced between…
Clay Shirky once said, about social media, that “These tools don’t get socially interesting until they get technologically boring.” Over the past year I’ve seen extremely encouraging signs across government in Australia that the use of social media has reached this point, become boring, as it has been normalised into agency operations. Most federal and…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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