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How easy is it really to source information from Australian governments?
On behalf of a friend I’ve been looking into the contact information for Freedom of Information (FOI) requests across Australia’s Commonwealth and state/territory governments. While I believe that Australia has good Freedom of Information laws (though I know some would disagree), the real tests of this are whether people are aware of their rights and…
Government 2.0 personality types
Steve Radick has published an insightful post regarding different Government 2.0 personality types. Can you recognise yourself in one (or more) of these type? The amended post is at What’s Your Government 2.0 Personality Type? and a copy with other comments is visible at Govloop.
Australia’s e-tax service hits 20 million lodgments over 13 years – an egovernment case study
Most people under the age of 35 probably don’t remember a world without e-tax, a system developed by the Australian Tax Office to make it simpler and faster for Australians to complete their tax returns. Before e-tax was introduced in 1999 Australian taxpayers all had to do their tax by hand, or get an accountant involved…
Digital is boring – it’s time for purpose-based transformation
One reason I’ve posted less frequently in this blog over the last few years is that, frankly, digital in government has become boring. Digital is now well-embedded in virtually every agency and council at every level of government in Australia and New Zealand, and mobile & online have now been the primary channels for citizens…
Excellence in e-Government Award finalists announced
The Department of Finance has announced the ten finalists for the 2009 Excellence on e-Government Award (e-Award). Having followed this award for three years, I believe that this is the best set of finalists I’ve seen to-date and represents the gradual maturing of Australian Government online initiatives. I’ve linked to more information on each of…
Can virtual agents replace contact centre staff?
The US Defense department is currently investigating the development of virtual parents to allow children to communicate online with parents who are on active duty. Reported by Nextgov in the article, Military hoping chat bots can comfort children when parents deployed, the article states that, the military says it’s seeking to “develop a highly interactive…