Below is my presentation from the day, including the story of a recent customer experience with an Australian government agency.
For other presentations from the day visit nsla.org.au/digital-citizenship-2015.
I’ve updated my tracking of Australian government and council Twitter accounts and found that the roughly 920 accounts I track have sent in total 1.47 million tweets. Given there’s some accounts that have closed down which I no longer count and probably a few more I’ve missed, I’m comfortable that Australian governments have now sent…
Earlier this month AGIMO released a report regarding consultation with government online. This concludes a yearlong consultation program during which AGIMO has consulted a range of stakeholders to assist development in the online consultation space. It’s taken me a little while to get to it, but the report has been very useful in directing my…
For anyone who didn’t attend the Breaking Patterns Innovation Summit on Tuesday 8 July 2014 (which includes me), Oakley Kwon (@OakleyKwon) has compiled a fantastic Storify of the day capturing many of the key ideas and insights. Shared below, it’s worth five minutes of your time. Also keep an eye out for the other great events throughout…
Based on information I’ve collected over the last year, and using the data collected via the Vic Government, I have prepared a Google Spreadsheet designed to identify who in the Commonwealth Government is using which social media channels in their activities. It is fairly basic at this stage; it is only Commonwealth for now (sorry…
Like many organisations, my agency warns our customers about the threat of phishing – where criminals use emails and/or websites to attempt to dupe people into providing personal information or account information to a fake website. Commoncraft has released a ‘Plain English’ video, which provides a visual way of communicating phishing to people and helping them understand…
The NSW Board of Studies has launched the 2009 Premier’s ANZAC Memorial Scholarship students blog. The blog features personal accounts by senior high school students selected to go to Gallipoli to participate in ANZAC Day commemoration activities. The blog is a very personal way of connecting students with Australia’s past, supporting the scholarship goal of…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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