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Does your department adequately manage your website?
As a former and current business owner I’m constantly considering and reflecting on our numbers regarding how well my agency’s online channel is performing. My goal is to maintain an ongoing awareness of our performance and why we’re performing in that manner. To that end my agency has multiple web reporting systems in place and…
US government uses online social media to manage salmonella outbreak
Online social media is becoming an important tool for governments to engage citizens during emergencies to rapidly disseminate information. in fact it is even beginning to be credited with saving lives during health crises. According to Nextgov, Federal health agencies relied heavily on social media to inform the public about the recent outbreak of salmonella…
Should political accounts for governments declare they’re not run by the public service?
I blogged last December on the topic of whether social media was blurring the non-partisan status of appointed public servants. At the time I was reflecting on the confusion that can be caused when political operatives and members of a politician’s own staff use social networks in ways that can mislead parts of the broader…
Simple guide to understanding phishing
Like many organisations, my agency warns our customers about the threat of phishing – where criminals use emails and/or websites to attempt to dupe people into providing personal information or account information to a fake website. Commoncraft has released a ‘Plain English’ video, which provides a visual way of communicating phishing to people and helping them understand…
Participate in Melbourne Knowledge Week 2012
The City of Melbourne was recognised in 2012 as ‘Most Admired Knowledge City’ in an award from the World Capital Institute and Teleos, an independent management research firm. The city is building on this with the annual Melbourne Knowledge Week, designed to engage both the knowledge community and the wider public in a range of…
Should an employer ever require your social media passwords as an employment condition?
At least one state agency in the US, Maryland Division of Correction, recently started requiring employees to provide their personal Facebook password and allow their employer to scrutinise their account as a condition of continued employment. Apparently this request wasn’t illegal – although it breaches Facebook’s usage policy (which could mean the employee loses their…